Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19. Limitations do not apply to the movement of goods and UPS continues to operate a regular service, however, there may be potential delays in services to affected countries. Despite current challenges, we continue to serve our customers as best as we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service. Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcel will be returned to sender. Undeliverable parcels due to this emergency carry either of the below tracking statuses:
C5 – Emergency
Within the areas where deliveries are possible, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery. Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. Please continue to monitor Ferguson Shipping & Logistics and check your package tracking for the latest delivery status information. To learn more about how Ferguson Shipping & Logistics is supporting small and medium sized businesses during the pandemic
